Wednesday, June 12, 2013

Great Customer Service from @AnotherBrokenEgg

People are always quick to bad mouth someone when they receive horrible service.  However, I'm going to do the opposite this time and talk about the great service that I received from a breakfast/lunch spot called "Another Broken Egg."

Well, it wasn't so much of the service as it was the courtesy.  I'm there with my girlfriend's kids and the youngest one is 11.  She orders a mug of hot chocolate and it comes out with the whipped cream on top looking pretty tasty!  Well, she's 11 and she doesn't realize that it's probably not a good idea to keep a mug of hot chocolate on the very edge of the table.  She accidentally bumps it and it goes crashing down to the floor.  Luckily, nothing broke and it didn't spill on anyone.  It just made a huge mess.

Because she's 11, she's terrified that she's going to be chastised by the employees of Another Broken Egg, but the complete opposite happened.  A server ran to our table, kneeled down beside her and asked, "Are you okay?"

I'm 41 years old and I've been in plenty of restaurants where something is spilled and most of the time, people don't say anything.  They just roll their eyes and grab a mop.  This guy's main concern was her well-being and everyone seemed to really appreciate that.  He asked her not to move and said that he would get someone to clean it immediately.  The second guy shows up with a mop and the first thing he does is ask her, "are you okay?"

By this time, I'm stunned.  Two people who know what customer service really means?  He cleans up the mess and by the time he finishes and walks off, the first guy returns with a brand new hot chocolate that looks just as good as the first one.

The 11 year old was relieved that she was not in trouble and also appreciative of the fact that everyone was so nice to her and realized that it was simply an accident.  I also felt appreciation for how well they treated her.  I wish I could remember the gentlemen's names, but it was over a week ago and I've forgotten.  But the ABE was located in Ridgeland, MS in The Renaissance.

I think this goes to show that Another Broken Egg is serious about their hiring process.  They hire people who actually care about their customers.  That is so rare these days and I applaud them for it.  Very few places do that now.  Chick-Fil-A has legendary customer service and if ABE continues doing what they're doing, then they will be synonymous with great service as well!

When is the last time you've gotten great customer service?

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